Get your money back if you are not satisfied with STLTH devices

Here at STLTH Vape, we believe that our devices will give you an unmatched satisfaction of killing your nicotine cravings. Our confidence in the product is proven by providing a money-back guarantee if you're not 100% happy with the product.*

We are trying to simplify the process of claiming your money back. Please email us at and our support team will be happy to assist you with your claim within 1 business day.

*STLTH Money Back Guarantee Policy

Current money back guarantee policy is working for all residents of Canada, aged 19+, who have purchased a STLTH starter kit
or a STLTH device online on website, as mentioned in our Terms and Conditions, you claim your refund within 28 calendar days of purchase.

If you purchased the mentioned above products in store or third party website, please contact them regarding their policy. We will not offer a refund if the product was purchased in store or third-party website.


Please include:
1. An explanation why you are not satisfied with your STLTH starter kit (including Full name, full address and contact phone number)
2. Order number for your purchase from our website.
3. Picture of your  STLTH starter kit (including the device and pod).
4. Proof of legal smoking age (Copy of Government Issued Photo ID)

The policy is limited to one application for a single refund per household. Multiple or bulk claims will not be accepted and any products sent to us along with such claims will not be returned.

Only claims made by STLTH consumers will be considered.

In order a claim to be valid, all of the conditions above must be met, otherwise it will be deemed invalid and no refund will be issued.
Please allow up to 28 days for us to fulfill the refund.

Vaping products contain nicotine. Nicotine is highly addictive. Vaping products also release chemicals that can harm your health. Youth and adult non-smokers should not vape.