Get your money back if you are not satisfied with STLTH devices
Here at STLTH Vape, we believe that our devices will give you an unmatched satisfaction of killing your nicotine cravings. Our confidence in the product is proven by providing a money-back guarantee if you're not 100% happy with the product.*
We are trying to simplify the process of claiming your money back. Please email us at firstname.lastname@example.org and our support team will be happy to assist you with your claim within 24 hours.
*STLTH Money Back Guarantee Policy
Current money back guarantee policy is working for all residents of Canada, aged 19+, who have purchased a STLTH starter kit
or a STLTH device online on stlthvape.com website, as mentioned in our Terms and Conditions, you claim your refund within 28 calendar days of purchase.
If you purchased the mentioned above products in store or third party website, please contact them regarding their policy. We will not offer a refund if the product was purchased in store or third-party website.
IF YOU HAVE PURCHASED THE PRODUCT ON THIS WEBSITE, PLEASE EMAIL US AT SUPPORT@STLTHVAPE.COMTO CLAIM YOUR REFUND
1. An explanation why you are not satisfied with your STLTH starter kit (including Full name, full address and contact phone number)
2. Original receipt showing the date of purchase and purchase price (photocopies will not be accepted). If purchased online, please print off your order confirmation email (detailing your order number, date of purchase and purchase price).
3. STLTH starter kit (including the device and pod).
4. Proof of legal smoking age (Copy of Photo ID)
The policy is limited to one application for a single refund per household. Multiple or bulk claims will not be accepted and any products sent to us along with such claims will not be returned.
Only claims made by STLTH consumers will be considered.
Your receipt will be mailed back to you, but we will archive a copy of it for your own records.
In order a claim to be valid, all of the conditions above must be met, otherwise it will be deemed invalid and no refund will be issued.
Please allow up to 28 days for us to fulfill the refund.