Do you ship to my country?
Upon check out, you can see a menu that shows all the countries that we currently ship to. If your country is not on the list please email firstname.lastname@example.org and we will evaluate if it is possible to add the country to our list. Due to varying regulations in each country we may or may not be able to accommodate requests.
Where are your pods filled?
Filling operations for North America are currently centralized in Canada. All our pods currently are filled in a facility that is closely monitored for quality. Many of our competitors fill their pods in China, we believe this is a big advantage of our brand as you can buy and vape with confidence knowing the liquid is made and filled in North America.
How can I pay for the order?
We accept Visa, Mastercard credit cards, as well as Paypal, Email Money Transfer and crypto currency.
Do you accept PayPal?
We accept PayPal as a form of payment.
What are your shipping options?
We currently ship through UPS or Canada Post depending on the final destination. Keep in mind that all packages require adult verification through ID. Our products are only intended for adults, our company is very adamant to have strict controls. All of our vendors who carry the product in brick and motor locations have been reminded of the laws of their State or Province.
What is the contact if I have a question about my order?
For all inquiries on orders and products, please email our customer service team at email@example.com
How do I track an order?
Once an order is placed through our website, an email confirmation will be sent, this confirmation will have a link that will update once a tracking is available.
You can also contact our customer service representatives who can help you track the order.
How do I decide on nicotine level?
We recommend that customers start with the lowest nicotine option available.
Our products are designed to be an alternative to traditional cigarettes. The idea is that you would use this product just as you would consume traditional cigarettes.
For someone who smokes light cigarettes, we recommend the 20mg/mL option.
How to use STLTH?
Please see our User Manual page.
I put my pod in my device but it is producing no vapour or barely any at all, what is the issue?
The main reason for this issue would be due to the pod not being in contact with the connections inside the device that activate the mechanism to create vapour. Best resolution for this issue would be to firmly push down on the top of the pod to get direct contact to connectors inside of the device. Afterwards this issue should subside and you can begin normal use.
How long does the battery last?
The battery hours will vary user to user based on how you vape. On our testing, we have noticed that most users are able to get 50% of a pod in 1 day and get approximately 200 puffs per charge.
Can the STLTH vape system help me quit smoking?
STLTH products are not a quit smoking tool. Our products are intended to be an alternative to traditional cigarettes.
In the USA electronic cigarettes are classified as a tobacco product and have not been approved to be a smoking cessation product.